Shipping policy

Shipping Policy

Thank you for shopping with INTEGRIS. We are committed to delivering your premium wellness and beauty products securely and efficiently.

By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy.

1. Order Processing and Handling Time

Because our products are health, beauty, and wellness items custom-manufactured and customized to order (Print-on-Demand), they require a brief production window before shipment.

Processing Window: All orders are processed and manufactured within 2 to 5 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Order Cut-off: Orders placed after 2:00 PM (GMT-08:00) Pacific Standard Time will begin processing the following business day.
Fulfillment Notification: You will receive an automated notification via email once your order has been dispatched from our facility, which will include your active tracking details.

2. Domestic and International Shipping Rates

We offer global shipping options using premium international carriers (including FedEx and local postal partners) to ensure our products reach you wherever you are outside the United States.

To provide clear and predictable pricing, we utilize a flat-rate structure paired with an order-value incentive:

Orders Under $120.00: Dispatched at a flat shipping rate of $25.00 USD per order.
Orders of $120.00 and Over: Eligible for 100% Free Shipping.
Delivery Estimates: International transit times generally take 4 to 9 business days after dispatch. Please note that all delivery timelines provided are estimates only and actual transit times may vary depending on local carrier efficiency and customs clearance processes.

3. Customs, Duties, and Import Taxes

INTEGRIS operates from international fulfillment centers located in the United States.

Customer Responsibility (DDU): All international orders are shipped on a Delivery Duties Unpaid (DDU) basis. Your package may be subject to import duties, customs fees, value-added taxes (VAT), or brokerage fees levied by your destination country.
Financial Liability: All customs duties and taxes are the sole responsibility of the customer. INTEGRIS does not collect these fees at checkout, nor are we liable for any costs incurred during the customs clearance process.
Customs Rejections: If you refuse a shipment due to unexpected customs charges, or if a package is rejected/destroyed by local customs officials due to supplement compliance issues, INTEGRIS will not issue a refund.

4. Shipment Tracking and Delivery Confirmation

Tracking Identification: Once your package is handed over to our shipping carrier, an email containing a dedicated tracking number and a tracking link will be sent to you automatically. Please allow 24 to 48 hours for the tracking status to update on the carrier's system.
Delivery Monitoring: It is the customer's responsibility to monitor the tracking updates and ensure someone is available to receive the package at the provided shipping address.

5. Transfer of Risk, Loss, and Carrier Liability

Risk Transfer: The legal title and risk of loss pass entirely to you, the customer, the moment we transfer the package to our third-party shipping carrier.
Carrier Responsibilities: INTEGRIS is not legally or financially liable for packages that are delayed, damaged in transit, or lost due to errors made by the shipping carrier, severe weather conditions, or customs holdups.
Filing Claims: In the unfortunate event that your package is marked as "Delivered" but you have not received it, or if it is lost in transit, you must file a formal claim directly with the shipping carrier. We will gladly provide any shipping receipts or documentation required to assist you.

6. Incorrect Shipping Addresses and Undeliverable Packages

Address Accuracy: Customers are strictly responsible for ensuring that the shipping address provided at checkout is 100% accurate, complete, and written in English.
Fulfillment Deadlines: Due to our automated fulfillment system, address modifications cannot be guaranteed after an order is submitted. Please review your details carefully at checkout.
Failed Deliveries: INTEGRIS is not responsible if a package is undeliverable due to missing, incorrect, or incomplete address information.

7. Missing, Stolen, or Damaged Mail

Damaged in Transit: If your package arrives visibly damaged or tampered with, please take high-quality photographs/videos of the external packaging and the shipping label immediately before opening it. Refer to Section 4 of our Return and Refund Policy to file a damage claim within 48 hours of delivery confirmation.
Stolen Mail: INTEGRIS is not responsible for packages stolen after a successful delivery confirmation by the carrier.

8. Contact Information

For any questions regarding your shipment or to obtain assistance with carrier claim documentation, please contact our support team: