Refund policy

Return and Refund Policy

Thank you for shopping with Integris. We appreciate your business.

Because our products are health, beauty, and wellness items custom-made and customized to order (Print-on-Demand via our manufacturing partners), we maintain a strict policy regarding returns and refunds to ensure safety and hygiene standards.

We offer a 30-day refund policy for qualifying issues, which means you have 30 days after receiving your item to request a claim. Any requests made after this 30-day window will be strictly rejected.

1. Non-Returnable Items & Final Sale Exceptions

Due to the custom nature of our products and strict health, safety, and hygiene regulations, the following rules apply to all purchases:

  • No Returns for Customer Remorse: We do not accept returns, cancellations, or refunds for customer remorse (such as changing your mind, disliking the taste/smell, or ordering the wrong product by mistake). All such purchases are final sales, and no return shipping labels will be provided for these reasons.
  • Hygiene & Safety Seals: All supplements and cosmetics are strictly non-returnable once the shipping box or the product's protective safety seal has been broken, opened, or tampered with.

2. Eligibility Criteria for Refunds (Merchant & Manufacturing Errors)

We will gladly issue a full refund or send a free replacement order if the issue is a result of a manufacturing or transit error. To qualify, your claim must meet all the following strict conditions:

  • Damaged/Defective: The item arrived broken, leaking, or with a compromised safety seal.
  • Incorrect Item: The item received does not match the product or the custom branding label ordered.
  • Proof of Purchase: A valid receipt, invoice, or order number must be provided.
  • Evidence: Clear photographic or video evidence of the product and its original shipping label must be submitted.
3. How to Initiate a Claim
To start a refund or replacement claim, you must follow this mandatory process:
  • Contact us strictly via email at integris.official22@gmail.com with your order number.
  • You must attach clear photos or videos showing the shipping label on the package, the outer packaging, and the specific damage or error on the product.
  • If your claim is approved, we will notify you via email and automatically initiate either a 100% refund or a free placement order.
Return Shipping Fees and Methods:
For defective, damaged, or incorrect items, you do not need to ship the physical product back to us. Once your photo/video evidence is approved, we will issue a full refund or a free replacement at zero cost to you. Under no circumstances should customers mail items back to our warehouse without prior email authorization.
Note: Please do not attempt to mail items back to our manufacturing facility. Unauthorized physical packages sent to us or our suppliers will be rejected and will not be processed for a refund.

4. Strict Deadline for Transit Damages and Defectives

Please inspect your package immediately upon arrival.

  • Any claims for items that are defective, damaged in transit, or incorrect must be reported to us within 48 hours of delivery confirmation at integris.official22@gmail.com.
  • Claims submitted after the 48-hour post-delivery window will be considered a result of post-delivery wear-and-tear or improper storage and will be strictly rejected.

5. International Shipping, Duties, and Taxes (Customs Delays)

As our products are dispatched from our fulfillment facilities in the United States to international destinations:

  • Delivery Duties Unpaid (DDU): All international orders may be subject to local import duties, taxes, and customs clearance fees. These charges are the sole responsibility of the customer and are non-refundable by Integris.
  • Customs Rejections: If a package is rejected, destroyed, or abandoned by local customs officials due to a failure to pay import duties or compliance issues with local supplement regulations, Integris will not issue a refund.

6. Exchanges

We do not accept exchanges if you change your mind or order the wrong product. However, if your item arrives damaged, defective, or incorrect, we will gladly send you a free replacement of the correct item. Please follow the claim procedure outlined in Section 3 to request a replacement.

7. European Union 14-Day Cooling-Off Period

Notwithstanding the terms above, if the merchandise is being shipped into the European Union (EU), consumers have the right to cancel their order within 14 days of delivery.

However, because our products fall under protected health and hygiene categories, this right strictly applies only if the product remains completely unopened, unused, and with the original safety seals 100% intact. If the product seal has been broken or tampered with, the cooling-off period is legally waived, and the item becomes strictly non-refundable.

8. Processing and Refund Timeline

  • Review Period: Once your email claim and photographic evidence are submitted, please allow 3 to 5 business days for our team to verify the manufacturing/shipping error with our supplier. We will notify you via email regarding the approval or rejection of your claim.
  • Approved Refunds: If approved, your refund will be automatically processed back to your original payment method within 10 business days.
  • Financial Delays: Please note that financial institutions (banks, credit card companies) may take an additional 3–7 business days to post the refund to your account. This timeline is out of our control.
  • Follow-up: If more than 15 business days have passed since your claim was officially approved and you still have not received your refund, please contact us immediately at integris.official22@gmail.com.