Refund policy

INTEGRIS BIOLOGICAL MATRIX – RETURN & REFUND PROTOCOL
Last Updated: May 28, 2026

If you are here, we expect you to read this with the same naked honesty we put into building our formulations.
At INTEGRIS, we do not view you as a casual consumer chasing artificial lifestyle trends. You are an operator in the trenches, making a conscious investment to reclaim your biological baseline. Because we partner exclusively with advanced biotech facilities in the United States to engineer premium, biotech-grade formulations, our infrastructure operates on a strict Zero-Waste, Pure-Purity framework.
We do not deal in mass-market, synthetic placebos that can be tossed back and forth in shipping boxes. Because of this commitment to absolute bio-safety, hygiene, and molecular integrity, we enforce a strict No-Return and No-Monetary Refund Policy.
Once a formulation leaves our grid, its journey is final. However, we respect your capital and your autonomy. Below is the sòng phẳng (fair-trade) protocol on how we handle system errors and protect your investment.
1. The Absolute Final Sale Frontier (Consumable Integrity)
Due to strict international public health regulations and our uncompromised molecular standards, the following boundaries are non-negotiable:
  • No Autonomy for Remorse: We do not issue cancellations, product modifications, or cash refunds for customer remorse. If you change your mind, order the wrong product by mistake, or simply dislike the taste or natural smell of our organic ingredients, the transaction remains an absolute final sale. You are responsible for the decisions you deploy to your system.
  • The Broken Seal Boundary: All supplements and biological kits are strictly non-returnable and ineligible for any systemic compensation the exact moment the shipping box is breached or the product's protective safety seal is broken, opened, used, or tampered with. We will never compromise the bio-security of our inventory by restocking a compromised asset.
2. The Bio-Credit Protocol (Our Systemic Solution to Errors)
We do not offer cheap shortcuts or force you through exhausting credit card bank dispute cycles. If a formulation arrives compromised due to a verified manufacturing defect or international transit trauma, we initiate our 100% Zero-Friction Bio-Credit Protocol.
Instead of returning physical cash to your card, we immediately inject the exact monetary value of your compromised item back into your profile as Bio-Credits (1 USD = 1 Bio-Credit).
You retain total sovereignty to immediately deploy these resources within our grid to re-order the correct formula, upgrade to an elite bundle, or offset future delivery friction. Your capital stays protected inside our matrix; your system stays supported.
To qualify for a Bio-Credit injection or a free product replacement, your claim must meet all the following strict conditions:
  • Damaged or Defective: The physical item arrived broken, leaking, or with a breached protective safety seal.
  • System Mismatch: The formulation received does not match your digital order or features an incorrect custom branding label.
  • Verification Assets: You must provide a valid order number along with unedited photographic or video evidence of the defect alongside the original shipping label.
3. How to Initiate an Operational Claim
To trigger a system review, you must execute the following protocol strictly via email at integris.official22@gmail.com:
  1. State your active order number in the subject line.
  2. Attach clear, high-resolution photos or videos documenting: the shipping label on the package, the outer transit packaging, and the specific molecular damage or error on the physical container.
Do not attempt to mail items back to our manufacturing facilities. Unauthorized physical packages sent to our warehouses or US suppliers will be automatically rejected and destroyed by border security or logistics personnel. No solutions will be processed for rogue shipments.
4. Critical 48-Hour Inspection Deadline
You are expected to monitor your system’s arrival. You must inspect your delivery package immediately upon arrival.
Any claims for items that arrive defective, damaged in transit, or structurally incorrect must be reported to us within 48 hours of delivery confirmation at integris.official22@gmail.com.
Claims submitted after this strict 48-hour post-delivery window will be legally classified as a result of local post-delivery wear-and-tear or improper environmental storage, and will be strictly rejected.
5. International Tariffs, Duties, and Customs Sovereignty
All INTEGRIS formulations are dispatched directly from our advanced fulfillment centers in the United States to global destinations, with an estimated high-performance transit time of 4 to 9 business days.
  • Delivery Duties Unpaid (DDU): International orders are subject to your local government’s import duties, taxes, and customs clearance fees. These tariffs are determined by your local jurisdiction, are your sole responsibility, and are 100% non-refundable under any circumstances.
  • Customs Seizures and Failures: If a package is rejected, destroyed, or abandoned by local customs officials due to your failure to pay local import taxes or compliance friction with local supplement regulations, INTEGRIS will not issue Bio-Credits, cash refunds, or replacement orders. You must know the laws of your own territory.
6. European Union 14-Day Cooling-Off Mandate
Notwithstanding the boundaries outlined above, if our merchandise is being deployed into the European Union (EU), consumers possess the legal right to cancel their order within 14 days of delivery.
However, because our formulations fall under strictly protected health, beauty, and hygiene categories, this legal right strictly applies only if the product container remains completely unopened, unused, and with the original safety seals 100% intact. If the product seal has been cracked or altered in any capacity, the cooling-off period is legally waived, the product is classified as non-resellable, and the item becomes strictly ineligible for refunds or exchange options.
7. Processing and Verification Timeline
  • Review Phase: Once your digital claim and photographic evidence are submitted, allow 3 to 5 business days for our compliance team to verify the manufacturing or shipping error with our supplier network. We will notify you via email regarding the validation or rejection of your claim.
  • Execution Phase: If your claim is validated and you opt for a physical replacement instead of a Bio-Credit injection, a new manufacturing protocol will be initiated. You will receive an automated shipping notification email containing active tracking details within 2 to 5 business days from the date of approval.
For urgent inquiries regarding an active, approved claim, contact our frontline support matrix directly at integris.official22@gmail.com.