Refund policy

Return and Refund Policy

Last Updated: May 28, 2026

Thank you for shopping with Integris. We appreciate your business.

Because our products are health, beauty, and wellness items custom-made and customized to order (Print-on-Demand via our manufacturing partners), we maintain a strict policy regarding product claims to ensure safety and hygiene standards.

We offer a strict 30-day replacement claim policy for qualifying merchant or manufacturing issues, which means you have 30 days after receiving your item to request a product replacement. Any requests made after this 30-day window will be strictly rejected. Under no circumstances do we offer monetary or cash refunds.

1. Non-Returnable Items & Absolute Final Sale Exceptions

Due to the custom nature of our products and strict health, safety, and hygiene regulations, the following rules apply to all purchases:

No Returns or Refunds for Customer Remorse: We do not accept returns, cancellations, modifications, or monetary refunds for customer remorse (such as changing your mind, disliking the taste or smell, or ordering the wrong product by mistake). All such purchases are absolute final sales.

Hygiene & Safety Seals: All supplements and cosmetics arestrictly non-returnable and ineligible for replacement claims once the shipping box or the product's protective safety seal has been broken, opened, used, or tampered with.

2. Eligibility Criteria for Free Product Replacements

We will gladly send a free replacement order if the issue is a verified result of a manufacturing or transit error. To qualify for a product replacement, your claim must meet all the following strict conditions:

Damaged or Defective: The item arrived broken, leaking, or with a compromised protective safety seal.

Incorrect Item: The item received does not match the product or the custom branding label ordered.

Proof of Purchase: A valid receipt, invoice, or order number must be provided.

Evidence: Clear photographic or video evidence of the defective product and its original shipping label must be submitted.

3. How to Initiate a Replacement Claim

To start a product replacement claim, you must follow this mandatory process:

Contact us strictly via email at integris.official22@gmail.com with your active order number.

You must attach clear photos or videos showing the shipping label on the package, the outer packaging, and the specific damage or error on the physical product.

If your claim is approved, we will notify you via email and automatically initiate a 100% free replacement order at zero cost to you. No cash or credit card refunds will be issued.

Return Shipping Fees and Methods: For verified defective, damaged, or incorrect items, you do not need to ship the physical product back to us. Once your photo/video evidence is approved, we will ship the replacement item directly to you. Under no circumstances should customers mail items back to our warehouse without prior email authorization.

Note: Please do not attempt to mail items back to our manufacturing facility. Unauthorized physical packages sent to us or our suppliers will be rejected, destroyed, and will not be processed for any replacement solutions.

4. Strict Deadline for Transit Damages and Defectives

Please inspect your package immediately upon arrival.

Any claims for items that are defective, damaged in transit, or incorrect must be reported to us within 48 hours of delivery confirmation at integris.official22@gmail.com.

Claims submitted after the 48-hour post-delivery window will be considered a result of post-delivery wear-and-tear or improper local storage and will be strictly rejected.

5. International Shipping, Duties, and Taxes

As our products are dispatched from our fulfillment facilities in the United States to international destinations with an estimated transit time of 4 to 9 business days:

Delivery Duties Unpaid (DDU): All international orders may be subject to local import duties, taxes, and customs clearance fees. These charges are the sole responsibility of the customer and are entirely non-refundable, regardless of whether a replacement claim for the product is issued.

Customs Rejections: If a package is rejected, destroyed, or abandoned by local customs officials due to a failure to pay import duties or compliance issues with local supplement regulations, Integris will not issue a refund or a replacement order.

6. Exchanges

We do not accept exchanges if you change your mind or order the wrong product. However, if your item arrives damaged, defective, or incorrect, we will gladly send you a free replacement of the correct item. Please follow the claim procedure outlined in Section 3 to request your replacement.

7. European Union 14-Day Cooling-Off Period

Notwithstanding the terms above, if the merchandise is being shipped into the European Union (EU), consumers have the right to cancel their order within 14 days of delivery.

However, because our products fall under protected health and hygiene categories (sealed goods which are not suitable for return due to health protection or hygiene reasons), this right strictly applies only if the product remains completely unopened, unused, and with the original safety seals 100% intact. If the product seal has been broken or tampered with, the cooling-off period is legally waived, the product cannot be resold, and the item becomes strictly non-refundable and ineligible for any exchange options.

8. Processing and Replacement Timeline

Review Period: Once your email claim and photographic evidence are submitted, please allow 3 to 5 business days for our team to verify the manufacturing or shipping error with our supplier. We will notify you via email regarding the approval or rejection of your replacement claim.

Approved Claims: If your claim is approved, a new order will be generated in our automated manufacturing system. You will receive a new shipment notification email containing active tracking details within 2 to 5 business days from approval.

Follow-up: If you have any inquiries regarding the status of your approved replacement order, please contact our support team immediately at integris.official22@gmail.com.